Refund policy
Returns
We want you to feel confident in your purchase. If something isn’t quite right, we’re here to help.
You have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To begin a return, please email us at orders@creativemobilitygroup.com.
If your return is approved, we’ll provide a return shipping label along with instructions on how to send your item back to us.
Please note: Returns sent without prior approval will not be accepted.
Return Address
The Creative Mobility Group
32217 Stephenson Highway
Madison Heights, MI 48071
If you have any questions at all, don’t hesitate to reach out—we’re happy to help.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at orders@creativemobilitygroup.com.
Restocking & Shipping Fees
All returns are subject to a 15% restocking fee. Shipping costs, including return shipping, are non-refundable.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us right away so we can make it right.
Items must still meet the standard return eligibility requirements listed above.